Technical Customer Success Manager

AerisWeather empowers businesses worldwide by providing hyper-local weather services. We interpret the weather in new and exciting ways that challenge the standard set forth by traditional weather companies. We ingest, analyze, transform and visualize data from an assortment of global sources to produce the best and most in-depth weather products. Our engineering teams adhere to the motto “by developers, for developers”, creating extensive and unique datasets, APIs and toolkits to make working with weather data considerably easier for developers.

We are seeking a Technical Customer Success Manager (TCSM) who enjoys building & managing customer relationships.  TCSM’s are technically savvy, naturally curious and driven to identify and solve customer challenges, turning them into current and future sales opportunities.  The ideal TCSM would be equally adept and skilled in working with our Engineering Team to provide market feedback and, craft customer-specific solutions that help define our unique value proposition in the marketplace.  

Responsibilities

  • For new sales opportunities, assist Account Executive in sales meetings and technical support requests.
  • Once closed, proactively manage the customer lifecycle including on-boarding, adoption, and renewal
  • Establish a trusting relationship with client (technology owners, product managers and executives)
  • Analyze and monitor adoption and product utilization - alerting clients and Account Executives on any risk or general awareness based on these trending metrics
  • Help drive revenue growth through renewals and, work with Account Executive to identify right-size, cross-sale and up-sale opportunities.
  • Strive for a high retention rate (low-churn)
  • Develop strong understanding of the customer’s business and use cases
  • Develop a network of champions within each account through education, coaching and troubleshooting
  • Conduct remote business reviews to recap usage and to further engage the client
  • Ensure timely and successful delivery of solutions according to customer needs and objectives
  • Assist the sales team with technical inquiries about our products.
  • Communicate and collaborate with AerisWeather Sales, Marketing & Engineering teams to complete client goals and, in general, to be the voice of the customer to provide visibility and/or escalations
  • Collaborate with Marketing to develop client case studies & other marketing collateral

Requirements

  • API and/or GIS experience preferred
  • General understanding of JavaScript, Python, Node, HTML, and other popular development languages
  • Excellent interpersonal skills
  • Strong communicator in both presenting and writing
  • Highly consultative with savvy business acumen
  • Persistence to build relationships where none exists
  • Ability to multi-task and prioritize
  • Strong technical aptitude and ability/desire to learn
  • Experience in Mobile or SaaS a plus
  • Salesforce & Zendesk experience a plus

Additional Considerations

  • 2+ years customer-facing or account management experience in a SaaS or software company
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement, renewals & revenue growth
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Bachelor's Degree preferred but not required

About AerisWeather

AerisWeather’s API, Mapping Platform (AMP) and SDK toolkits power applications, algorithms and websites worldwide, providing developers the cost-effective and user-friendly resources they require for success.
 
What makes AerisWeather a cool place to work?
  • Casual work environment, with a respect for work-life balance
  • Support for learning and training with new technologies
  • Freedom to choose your own development platform and toolset
  • Private healthcare, parental leave, paid holidays, life insurance, target based bonuses, 401k retirement plan matching
AerisWeather is an equal opportunity employer that encourages applicants from all backgrounds, and is committed to providing a welcoming, inclusive work environment which empowers everyone to achieve their full potential.
Location

Eden Prairie, MN