Technical Customer Support Specialist

AerisWeather empowers businesses of all sizes by providing weather data and implementation to best suit their needs. We interpret the weather in new, exciting, and unique ways that challenge the standard set forth by traditional weather companies. We ingest, analyze, transform, and visualize data from an assortment of sources to produce the best and most in-depth weather products for our global customer base. AerisWeather was recently acquired by Vaisala - the global technology leader and expert in weather, environmental, and industrial measurements. AerisWeather's ability to provide Vaisala's world-class data along with our other unique products creates a unique professional opportunity. Our engineering teams subscribe to the motto "by developers, for developers" through building comprehensive data sets, APIs, and toolkits for developers that create an easier integration of weather data.


A Technical Customer Support Specialist at AerisWeather provides world-class customer services to our clients daily. A successful candidate will have a knack for establishing and maintaining relationships with our customers. The role will serve as the middle person between our Customer Success Department to the rest of our company, acting as the messenger to our clients.


Our Customer Success Department would love to add a new member to our team - if you have a great attitude, willingness to learn our systems and processes, and the ambition to become an expert across various software platforms and products, we would love to talk to you.


Schedule:

  • 8-hour shift
  • Monday to Friday

Responsibilities

  • Field incoming support requests from clients in a courteous and professional manner.
  • Assist customers with our data and visualization APIs.
  • Identify and evaluate customer-reported issues with products, recommending a course of action.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Document all pertinent client and support information within our issue tracking system.
  • Assist with documentation, technical writing, and improving existing documentation.
  • Communicate and collaborate with Sales, Marketing & Engineering teams to complete client goals and, in general, be the voice of the customer to provide visibility and/or escalations.
  • Perform manual testing of web services and websites
  • Assist the sales team with technical inquiries about our products.
  • Ability to build a rapport with clients and develop a strong understanding of their business and use cases.

Requirements

  • Experience with APIs and web services.
  • 1+ year(s) of experience in a technical role with direct client contact.
  • Good communication skills and a desire to help our clients succeed, specifically with email-based communications.
  • Proven track record of exceptional customer service.
  • Ability to multi-task and prioritize.
  • General understanding of JavaScript and HTML.

Additional Considerations

  • Willingness to expand into additional roles as the company grows (sales, QA, engineering, etc.).
  • Interest in weather and weather-related technologies
  • College degree in related fields
  • General understanding of Python, Node, or other popular development languages.

About AerisWeather

AerisWeather’s API, Maps and SDK toolkits power applications, algorithms and websites worldwide, providing developers the cost-effective and user-friendly resources they require for success.
 
What makes AerisWeather a cool place to work?
  • Casual work environment, with a respect for work-life balance
  • Support for learning and training with new technologies
  • Freedom to choose your own development platform and toolset
  • Private healthcare, parental leave, paid holidays, life insurance, target based bonuses, 401k retirement plan matching
AerisWeather is an equal opportunity employer that encourages applicants from all backgrounds, and is committed to providing a welcoming, inclusive work environment which empowers everyone to achieve their full potential.
Location

Eden Prairie, MN