Technical Customer Support Specialist

AerisWeather empowers businesses by providing personalized weather services. We interpret the weather in new and exciting ways that challenge the standard set forth by traditional weather companies. We ingest, analyze, transform and visualize data from an assortment of sources to produce the best and most in-depth weather products for our global customer base. Our engineering teams subscribe to the motto “by developers, for developers”, through building comprehensive data sets, APIs, and toolkits for developers that allow easier integration of weather data.

A Technical Support Specialist at AerisWeather provides world-class customer service to our clients on a daily basis. A successful candidate will have a knack for establishing and maintaining relationships with our customers. You serve as the middle-person between our engineering team and the clients. In addition to customer communications, a portion of your time will be spent testing products and services with guidance from the QA team lead.

We’re adding a new member to our team, so if you have a great attitude, the willingness to learn our systems and processes, and the ambition to become an expert across various software platforms and products, we’d love to talk to you.

Responsibilities

  • Field incoming support requests from clients in a courteous and professional manner.
  • Assist customers with our data and visualization APIs.
  • Identify and evaluate customer reported issues with products, recommending a course of action.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Document all pertinent client and support information within our issue tracking system.
  • Assist with documentation, technical writing, and improving existing documentation.
  • Communicate and collaborate with Sales, Marketing & Engineering teams to complete client goals and, in general, be the voice of the customer to provide visibility and/or escalations
  • Execute routine tests with direction from QA team lead.
  • Perform manual testing of web services and websites.
  • Assist the sales team with technical inquiries about our products.
  • Develop strong understanding of the customer’s business and use cases.

Requirements

  • Willing to learn about programming and experiment with company tools and products, although no programming experience is required.
  • Experience with APIs and web services.
  • 1+ year(s) of experience in a technical role with direct client contact.
  • Good communication skills and a desire to help our clients succeed, specifically with email based communications.
  • Proven track record of exceptional customer service.
  • Ability to multi-task and prioritize.

Additional Considerations

  • Willingness to expand into additional roles as the company grows (sales, QA, engineering, etc.).
  • Interest in weather and weather-related technologies.
  • College degree in related fields.
  • General understanding of JavaScript, Python, Node, HTML, and other popular development languages.

About AerisWeather

AerisWeather’s API, Mapping Platform (AMP) and SDK toolkits power applications, algorithms and websites worldwide, providing developers the cost-effective and user-friendly resources they require for success.
 
What makes AerisWeather a cool place to work?
  • Casual work environment, with a respect for work-life balance
  • Support for learning and training with new technologies
  • Freedom to choose your own development platform and toolset
  • Private healthcare, parental leave, paid holidays, life insurance, target based bonuses, 401k retirement plan matching
AerisWeather is an equal opportunity employer that encourages applicants from all backgrounds, and is committed to providing a welcoming, inclusive work environment which empowers everyone to achieve their full potential.
Location

Eden Prairie, MN