Can't find your answers? Reach out and let us know.
Where do I find my invoices?
How do I update my billing details?
How do I change my account information?
How can I downgrade or upgrade my subscription(s)?
To upgrade your subscription, go to the Billing tab within the members area and hit the Change link next to your product. You will be prompted with a screen consisting of a variety of options for upgrade. Select the option that fits your needs and hit the Upgrade Subscription button.
To downgrade your subscription, locate your subscription on the home page of the members area. Next, you'll need to cancel your existing subsription - your service will not be interrupted as the subscription will remain active until the end of the billing period. Then hit the Add A New Subscription button next to Active Subscriptions and subscribe to the plan that fits your needs.
How do I get my client id and secret key?
After signing up for our data or mapping API services, you'll need to get your access ID and secret keys to begin using the APIs. Follow our Getting Started guide to setup and access your account's API access keys. Your first demo application will be registered automatically when you signup for our services, which you can update for your specific project or delete and create additional applications registered with your account.
What’s an access?
An access is any request to an endpoint or resource that responds with an HTTP status code of 200. Requests that respond with a 4xx or 5xx error will not be counted towards your daily or monthly access allotment. With batch requests, each separate call will count as a single access against your max access allotment.
How do I access my account?
You can log into and access your account at https://www.aerisweather.com/account/ or by clicking "Log In" at the top of any page on the site.
Can I upgrade or downgrade my subscription anytime?
Yes! Once you've purchased or renewed, your subscription will remain active for the entire billing cycle. However, if you were to upgrade your subscription the new sub would be honored. On the contrary, if you were to cancel or downgrade your subscription the previously purchased would be honored until the billing cycle completes.
What happens if I exceed my daily limit?
Once your daily limit has been reached an email notification will be sent to your account administrator and your services will be temporarily disabled. Once the new GMT day begins your daily accesses will reset and services will be restored.
Feel free to contact your Account Executive to discuss additional options.