Check out the some of the frequently asked questions or search by product below. If you're a developer and need help getting started with our developer tools and services, take a look at our Developer Guides.
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How do I access my account?
Can I upgrade or downgrade my subscription anytime?
What happens if I exceed my daily limit?
Where do I find my invoices?
How do I update my billing details?
How do I change my account information?
How can I downgrade or upgrade my subscription(s)?
How do I get my client id and secret key?
Do I have to include a credit back to AerisWeather?
Where can I find information about scheduled maintenance or service incidents?
What is a map unit?
What data sources are used for AMP?
How can I lower my map units?
What are maximum accesses per minute?
What data sources are used for the API?
Do I have access to international weather data with the Aeris Weather API?
How far back does the API Archive data go?
What languages does the Aeris API support?
What endpoints do I have access to?
Why am I getting a US location for a query whose location is outside of the US?
How often does the API data update?
What timezone does the Aeris Weather API respond in?
Does the Aeris API have an IP range that I can whitelist?
What can I do with the Aeris Weather API?
What are API endpoints?
What is an API access?
How do I add and save my favorite locations?
How do I access my favorite locations?
How do I delete a favorite location?
Why are some map features and layers locked for me?
Where can I ask a question or submit a feature request about Aeris Pulse?
Why don’t I see data on the map for my location or country?
How do I access the settings for Aeris Pulse?
What devices are compatible with Aeris Wear?
Will Aeris Wear work with the Samsung Gear 2 or Gear S?