Check out the some of the frequently asked questions or search by product below. If you're a developer and need help getting started with our developer tools and services, take a look at our Developer Guides.
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For Essential or Business support do you require a minimum subscription level?
How do we receive product status updates?
What is the difference between priority response times?
What are the standard SLA levels?
Can we receive API status reporting without a support plan?
How can our company get access to parent/child accounts for my engineering and AP team?
Do you have a live chat feature?
If my response times are already between 1-3 business days, do I still need a support plan?
How do I get my client id and secret key?
Can I upgrade or downgrade my subscription anytime?
What happens if I exceed my monthly limit?
How do I update my billing details?
Do I have to include a credit back to AerisWeather?
Where can I find information about scheduled maintenance or service incidents?
What are maximum accesses per minute?
How do I integrate my personal weather station into the AerisWeather API?
Do I have access to international weather data with the AerisWeather API?
What languages does the AerisWeather API support?
What is the spatial resolution of your forecast data?
How often do forecasts update?
What data sources are used for the API?
How far back does the API Archive data go?
What can I do with the AerisWeather API?
Why am I getting a US location for a query whose location is outside of the US?
What endpoints do I have access to?
What is the requests per minute limit for my account?
How often does the API data update?
What timezone does the AerisWeather API respond in?
Does the AerisWeather API have an IP range that I can whitelist?