Check out the some of the frequently asked questions or search by product below. If you're a developer and need help getting started with our developer tools and services, take a look at our Developer Guides.
How do I change my account information?
How can I downgrade or upgrade my subscription(s)?
How do I get my client id and secret key?
Can I upgrade or downgrade my subscription anytime?
Do I have to include a credit back to AerisWeather?
Where can I find information about scheduled maintenance or service incidents?
What languages does the Aeris API support?
How far back does the API Archive data go?
Why am I getting a US location for a query whose location is outside of the US?
What endpoints do I have access to?
What is the requests per minute limit for my account?
How often does the API data update?
What can I do with the Aeris Weather API?
What timezone does the Aeris Weather API respond in?
Does the Aeris API have an IP range that I can whitelist?
How do I integrate my personal weather station into the AerisWeather API?
What are maximum accesses per minute?
Do I have access to international weather data with the Aeris Weather API?
Why are some map features and layers locked for me?
Where can I ask a question or submit a feature request about Aeris Pulse?
Why don’t I see data on the map for my location or country?
How do I access the settings for Aeris Pulse?
How do I add and save my favorite locations?