Support Tiers

AerisWeather offers scalable support tiers to maintain critical applications with the most stringent of uptime requirements. Receive premium 24-hour, US-based technical support with the advanced SLA of your choosing by selecting a support tier that fits your application's needs.


Basic support is included with all subscriptions. Contact AerisWeather Support as needed without priority-level response.


A great option for businesses getting started with development. Includes all features from the Basic support tier, in addition to:
    • Priority 2 response time
    • Onboarding and implementation services
    • Account monitoring
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The premier support subscription for any type of business. Includes all features from Basic and Essential support tiers, in addition to:
  • Priority 1 response time
  • Organization accounts
  • Service level agreements
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What's Included

  Developer Premium Enterprise
Customer Support
Priority 3 Response Times
Account Monitoring  
Guidance on Best Practices  
Onboarding and Implementation Services  
Priority 2 Response Times  
Advanced Status Reporting    
Customized Account Reporting    
Organization Accounts    
Priority 1 Response Times    
SLA Agreements    
Technical Account Manager    
Technical Expert Contact