Support Tiers

AerisWeather offers scalable support tiers to maintain critical applications with the most stringent of uptime requirements. Receive premium 24-hour, US-based technical support with the advanced SLA of your choosing by selecting a support tier that fits your application's needs.

Basic
Included
  • API status reporting
  • Email Based Support
  • Priority response times
  • 24/7 Emergency escalation
Essential
$50/month
  • API status reporting
  • Email Based Support
  • Priority response time of 3 business days
  • 24/7 Emergency escalation
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Business
$500/month *
  • API status reporting
  • Email Based Support
  • Priority response times of 1-3 business days
  • 24/7 Emergency escalation (4 hours)

*10% of monthly spend, $500/month minimum.

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