Support Tiers

AerisWeather offers scalable support tiers to maintain critical applications with the most stringent of uptime requirements. Receive premium 24-hour, US-based technical support with the advanced SLA of your choosing by selecting a support tier that fits your application's needs.

Basic
Included

Basic support is included with all subscriptions. Contact AerisWeather Support as needed without priority-level response.

Essential
$50/month

A great option for businesses getting started with development. Includes all features from the Basic support tier, in addition to:
 
    • Priority 2 response time
    • Onboarding and implementation services
    • Account monitoring
  • Contact Us
Business
 
The premier support subscription for any type of business. Includes all features from Basic and Essential support tiers, in addition to:
 
  • Priority 1 response time
  • Organization accounts
  • Service level agreements
Contact Us

What's Included

  Developer Premium Enterprise
Customer Support
Documentation
Priority 3 Response Times
Account Monitoring  
Guidance on Best Practices  
Onboarding and Implementation Services  
Priority 2 Response Times  
Advanced Status Reporting    
Customized Account Reporting    
Organization Accounts    
Priority 1 Response Times    
SLA Agreements    
Technical Account Manager    
Technical Expert Contact